Refund Policy

You can request a refund within 14 days of your purchase if you have not used the service.

• Within 14 Days: The refund request must be submitted within 14 calendar days from the date of your plan purchase
• Unused Service: You must not have used any of your plan credits or accessed any service features. If any credits have been consumed or the service has been used in any way, a refund cannot be issued.

The 14-day period begins on the date your payment is processed and confirmed. You can check your purchase date in your account billing history or the confirmation email sent to your registered email address.

Your plan includes a specific number of credits that can be used to access Flashh AI's services. Refunds are only available for unused plans where the service has not been accessed or used.

To request a refund, follow these steps:

1. Contact Support: Email our support team at info@flashh.ai with your refund request
2. Provide Details: Include your account email, purchase date, and the reason for your refund request
3. Verification: Our team will verify that your account meets all refund eligibility criteria
4. Processing: Upon approval, your refund will be processed to your original payment method within 5-10 business days

Upon approval of your refund request:

• All unused credits associated with the refunded plan will be removed
• Your account access to premium features will be reverted to your previous plan level
• The plan will no longer be active in your account
• You may continue using your free tier account if available

If you notice unauthorized charges or duplicate billing on your account:

• Contact our support team immediately at info@flashh.ai
• Provide documentation of the disputed charge (bank statement, receipt, etc.)
• We will investigate and resolve billing errors promptly
• Refunds for billing errors are not subject to the 14-day limitation

If your plan is set up for recurring billing:

• You can cancel your subscription anytime through your account settings
• Refunds for recurring charges follow the same 14-day eligibility requirements
• Future recurring charges will be halted upon cancellation request
• You will not be charged for the next billing cycle after cancellation